Symphonic Distribution – Client Manager (US)

Symphonic Distribution is a 100% unbiased tunes distribution and advertising enterprise headquartered in downtown Tampa, FL and with workplaces in Brooklyn, Nashville, Denver, and Bogota, Colombia. We concentrate on distributing, promoting, and producing excellent impartial songs from artists, file labels, and several a lot more. Not only do we want to perform with some excellent and prolific creators, we want to also perform with resourceful, passionate, optimistic, and ahead-pondering people today. Perhaps this is you? If so, then under you will find an prospect to be part of Symphonic. As a organization, we want to have an environment that is inclusive, varied, and accepting so that all people, no matter of their qualifications, race, or sexual orientation, has a possibility to do wonderful matters in the industries of music, tech, and marketing and advertising. The Customer Supervisor will get the job done comprehensive time together out of our Nashville business location with some great benefits as nicely as guaranteeing that as an person you have the good function/existence balance.

In a nutshell //

The Customer Manager will control relationships with Symphonic’s potential and current artist and label customers throughout various genres and sub-genres, spearheading critical signings, priority launch progress, and will act as the key go-to for a key section of our shopper foundation. This place will manage a wholesome balance of the work that ought to be finished through the working day with the relationship to the artists and new music that comes about at evening.

What you will do //
  • Nurture nutritious and successful interactions with prospective and present artist and label shoppers, and act as major contact. Arrange interaction with clients and act as inner go-amongst among the inside staff members.
  • Collaborate with Symphonic’s worldwide crew to program and apply kind-fitting launch internet marketing strategies.
  • Deal with the each day logistics of release management (metadata specifications, generation, ingestion, consider-downs,and many others.)
  • Prepare, control, and examine the economic accomplishment of our consumer interactions (price range development, monitoring, and income/streaming profits analysis)
  • Get the job done in ZenDesk to observe consumer get hold of and measure particular SLAs
  • Anticipate problems and put into practice communication and tactical procedures to resolve them.
  • Help in Corporate and Consumer Marketing and advertising meetings to assistance the organization acquire and pitch new clientele.
  • Perform other duties as assigned.
What you have to have to have //
  • Bachelor’s Diploma in Music or organization-connected subject, or 4 several years of suitable working experience or a blend of education and decades of suitable encounter.
  • Need to have at the very least two a long time of working experience working in a important consumer relationship part at a file label, distributor, artist administration corporation, or publisher, or company, or DSP with the subsequent characteristics:
  • A foundational knowledge of the intricacies of streaming and obtain songs stores, metadata style guides, supply and ingestion protocols and pricing products.
  • Confirmed success in building emerging artists or labels. Confirmed deep associations or roots in the music marketplace local community.
  • Should be in a position to vacation as essential (at the moment a lot less than 10% predicted vacation time).
  • Potential to read through, review, and interpret general small business and market particular periodicals, skilled journals, or complex strategies. Potential to produce experiences, organization correspondence.
  • Doing work knowledge of ZenDesk or very similar ticketing system
  • Performing knowledge and practical experience with Microsoft Excel, Term and PowerPoint.
More Insights //
  • Experiences to the Vice President, Shopper Relations in Tampa, FL
  • This position reviews to the Nashville business place.
About Symphonic Distribution

Symphonic Distribution allows information creators to entirely improve their music’s earnings and improve their international audience. The company focuses on doing the job with: report labels, artists, supervisors, producers, social media influencers, and even distributors just like us to get their messages viewed and listened to. When our main company is to distribute tunes digitally and physically for the a lot of talented creators that we have the honor of performing with, we concentration on a quantity of expert services, these types of as: Physical Distribution, User Produced Articles Monetization on YouTube, Tik Tok, Triller, Instagram, Launch Advertising this sort of as Playlist pitching, marketing diagnostics, approach and a number of other incredibly significant expert services to make sure that creators are maximizing and collecting on as many royalties as attainable. Symphonic also showcases one of the greatest partnership networks offered, partnering with Spotify, Apple Tunes, Pandora, Amazon, and a lot of other providers exactly where tunes can be consumed on. Verify out much more about us on our web site at

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